Tuesday, December 16, 2008

I Guess Your Idea of 24 Hour Banking is Different than Mine

[This is my banking support team. Notice the bear on the left? She is wearing the youngest's sweater from when she was a weeeeee' one. And the penguin? He's angry. Him and I were going to Christmas shop online...big! HUGE!]
I just had the biggest chuckle.

My bank promises 24 hour banking. I know - you think ATM, online, etc. - but no, their promise is to have a live person, via phone, available 24 hours a day.

I have never thought about it, nor have I ever had a need to utilize it at 2 am, but I wanted to transfer money, now. I can only transfer money via phone or in person. So, being 2 am, I called.

They are closed. Every night. From 12 am until 6 am.

Um....doesn't scream 24 hours to you, does it? I guess 18 hour banking just didn't have the same type of ring to it.

Whatever. It just struck me as funny. Especially the recording you receive when you call:

"Thank you for calling Bank. Our 24 banking line is currently closed. Please call during our business hours of 6 am until 12 am. Thank you."

Pooldad? I was going Christmas shopping for you. Let's hope the mood strikes me again between the hours of 6 am and 12 am. Eh? mwuah!

5 comments:

Gail said...

Nothing is ever quite the way you expect it to be.
Love your bankers!

Amy said...

Don't they know about truth in advertising?

Yvo said...

Haha I love it, I love the snowmen :)

Al said...

Well, if the recording was made by a real live person it sort of counts doesn't it?

Tricia said...

That's pretty funny! There used to be a bank branch near me that changed to a "customer service center" or some name like that. Only guess what? They didn't service live walk-in customers. You wanted help, you had to use the ATM or go to a different branch...

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