Swimming pool clients are interesting folks. Having worked in the industry I can attest to the fact that they are definitely a breed all their own. There is just something about owning a pool that make people's brain cells die - it's as if for every gallon of chlorinated water they have in their backyard their IQ drops a point. The bigger the pool the more clueless some of them can be.
Pooldad and I were emailing back and forth while he was at work yesterday when he sent me this:
"Gotta scoot for a bit. Some chunkhead in Falls Run can't get his autocover open. I guess I'm the only person in this part of the free world that can help out. Toodles for now.xoxo"
I started laughing because I knew this was going to be a good story come Happy Hour. And it was.
When Mr. Chunkhead called and said that his autocover wouldn't open Pooldad told him to press the GFI switch [raise your hand if you know what this is - if you have a blowdryer you know what this is, trust me] Anyway - the client said that he had pressed the GFI switch but, no, the cover still wouldn't open.
Oh woe is he! What ever was he going to do?
So off went Pooldad to see what was what. [Cue the super hero music.]
When Pooldad arrived the very first thing he did was check the GFI switch. One button tadpoles, just one. And wouldn't you know? It had been tripped and it hadn't been pushed by the pool owner as he claimed. Pooldad pushed it and viola! A working auto cover. Who knew?
For his oopsie doodle Mr. Chunkhead will now be billed $99.00 so my husband could drive out and push a button he had already told the client to push. Over the phone. Which was free advice. But no - he is being charged $35 for the trip charge and the company standard $64 for a half hour of labor [it is a minimum charge - he was told this before Pooldad left the office.]
The guy was really good natured about it and even tipped Pooldad $5 for his trouble. Honestly? I think he was a bit embarrassed. Wouldn't you be? Because when you talking to a pool man that has been in this business for over 30 years and he tells you what to do, for free, over the phone just admit you don't know what a GFI switch is so my husband can explain it to you and save you $99 - mmmkay?
Disclaimer: Not all pool customers are clueless - I was just in the mood for a sweeping generalization this morning. Hee